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Collaboration

Max link solution is provide wide range of collaboration Solution to its customers for their Business needs

Virtual Receptionist Services

Max Link auto-attendant is a virtual receptionist service that may be used to greet callers and automatically route them to workers and departments located anywhere in the globe.

Other functionalities typical to an auto-attendant feature include transfers of calls to

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What is Voice Broadcasting?

Voice broadcasting is a method of mass communication and broadcasting that allows you to deliver prerecorded voice messages to a large number of people all at once via the use of automated phone calls. Instant notifications and alerts may be received via the usage of the voice broadcast service. By putting IVR in the call blast, users will have the ability to simply record the replies from customers.

Key Features of Voice Broadcasting

Text-to-speech

It behaves similarly to a human reader while reading aloud your text during a call. The call may be personalised by include the prospect’s name and other information.

Dailer

The power dialer is what really makes the system work, since it automatically calls the number of recipients you’ve specified.

Messages for live calls and answering machines

Max-Link, like other intelligent speech broadcasting systems, can discern the difference between a real person and an answering machine. After then, it may send the message on its way. If it reaches the prospect’s voicemail, for instance, it might ask them to call back.

Interactive voice response

After receiving your first message, the prospect may interact with you by entering information into their keypad.

Opt-out messages

Customers may select whether or not they want to receive phone calls from your company by using the opt-out feature, which is similar to the unsubscribe button in email.

Live call transfer

Live call transfer may put customers in touch with a representative immediately, whether they have questions about the service or are ready to purchase. This enables for instantaneous lead creation and boosts conversion rates.

Schedule control

You may arrange many calls to the same individual (within a few days’ time) using voice broadcasting software, and you can also determine when the calls should be made and for how long. This makes the device easier to use and reduces the need for regular monitoring.

Analytics

You can now see just how well your campaign is doing. It details how many persons answered the call, how many listened to the message, and how many promptly hung up. This data may be used to fine-tune your advertising efforts.

What is Automatic Call Distribution?

An Automatic Call Distributor (ACD) is a system that takes incoming calls and routes them based on criteria that have already been established. You may now easily distribute calls and have them sent to the appropriate executive.

The process of Automatic Call Distribution is regimented. Incoming calls to your virtual phone number may be automatically routed to as many different locations or phone numbers as you’d like, saving you time and effort.

What are the advantages of automatic call distribution software for businesses?

It is easier to manage since a team rather than a single person handles the calls.
Additionally, it offers the benefit of evenly distributing automated calls to all of your executives and distributing the team's call volume.
It increases call handling efficiency, which raises the return on investment.

Why you need an Automatic Call Distribution System?

Some of you may question if an automated call distribution (ACD) is really necessary. Well, consider this. The day at work is quite hectic. There are several calls coming in right now. Your receptionist is working feverishly to handle these calls and deal with the ones who are waiting. She sends the calls to the incorrect agents in a fit of rage. As a consequence, the clients are unhappy, the agents get agitated, and your contact center suffers as a result.

Max-Link Solutions is cloud based Collaborations Service Provider that provide Contact Centre platform, SMS Texting FAX, Meetings & Voice AI.

It is a next generation cloud based user PBX which offers effortless user experience and Increase staff productivity.

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